Refund policy

Returns and Refunds

At Dufour Gourmet, we want our customers to be completely satisfied with their experience, however, we do not accept returns or exchanges on any of our products. A replacement is usually offered if a product is damaged or defective. And refunds are determined on a case by case basis. If you are not happy with your purchase, please contact us and we will do our best to accommodate your needs. In case you purchased our products from a vendor or store, please contact them directly about any issue you might have. Unfortunately, we can only help if the items were directly purchased from us. 

Address Correction

Once you place your order, please make sure to double check your information. In case you need to make any corrections to your shipping address or general information, please reach out to us immediately. We will do our best to ensure that your order is delivered on time and to the correct location. 

Order Cancellations or Changes 

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your needs if it has not been processed yet, however we cannot guarantee that an order can be cancelled or changed once it has been processed and shipped. 

Order Errors

If you receive your order and find any errors or discrepancies, we sincerely apologize. We strive to provide the highest quality products and service, so please contact us immediately so that we can rectify the situation.

Prices and Inaccuracies on Website

Dufour Gourmet strives to keep prices and availability accurate on our website. However, due to the dynamic nature of our business, errors may occur from time to time. We apologize for any inconvenience this may cause and will do our best to rectify the situation as quickly as possible.